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I’ve lost the picture from one of my cameras. What should I do?

Loss of image on a single camera implies that at least one of three things has happened:

  1. A faulty power supply to the camera.
  1. A faulty connection between the camera and the recorder.
  1. A faulty camera.

Option 1 is rare as all cameras are usually driven off a single power supply. Hence, if the power supply is faulty, then power would be lost to all cameras.

We're sorry to say that if either option 2 or 3 are the case, then you need to call us to arrange a service visit.